Frequently Asked Questions

How does your pricing structure work?

We operate on a percentage-based fee structure, meaning our management fees are calculated as a percentage of the rental income generated by your property. This ensures that our interests are aligned with yours, as we only make money when you make money.

What services are included in your management package?

Our comprehensive management package includes a range of services to make your short-term rental experience hassle-free. This includes property listing creation, professional photography, guest screening, communication management, housekeeping services, maintenance coordination, and revenue optimization.

How do you ensure the safety and security of my property?

We prioritize the safety and security of your property. We have robust guest screening procedures in place to ensure that only responsible and trustworthy individuals stay in your property. Additionally, we offer comprehensive insurance coverage worth $1M to provide additional protection against any unforeseen incidents.

How do you handle guest communication and inquiries?

We take care of all guest communication on your behalf. Our dedicated team promptly responds to inquiries, handles booking confirmations, and provides guests with all the necessary information about the property and local area. We strive to deliver excellent customer service and ensure that guests have a smooth and enjoyable experience.

Can I still use my property for personal use?

Absolutely! We understand the importance of enjoying your property. As long as the dates are not already booked by a guest, you can block off specific dates for personal use and we will work around your schedule.

How do you handle cleaning and maintenance of the property?

We coordinate professional cleaning services after each guest checks out to ensure your property is always in pristine condition. Additionally, we have a network of trusted maintenance professionals who can quickly address any issues that may arise during a guest's stay.

How often will I receive rental income from my property?

We strive to provide timely rental income disbursements to our clients. Your rental income for the previous month will typically be disbursed around the 10th of each month.

In which locations do you operate?

We proudly operate in both Canada and the United States. We work closely with local cleaning and maintenance professionals in each area to ensure seamless management of your property and provide on-the-ground support when needed.

How can I get started with your short-term rental management services?

Getting started is simple! Just reach out to us through our contact page or give us a call. Our friendly team will guide you through the process, answer any further questions you may have, and help you begin maximizing the potential of your property as a successful short-term rental.